Refund Policy

Refund Policy

At Mana Market, we strive to ensure your complete satisfaction with our services. This refund policy outlines the conditions under which we provide refunds for our top-up services.

Refund Eligibility

  1. Unprocessed Orders

    • Full refunds are available for orders that have not yet been processed or delivered to your game account.
    • Cancellation requests must be made within 24 hours of placing the order.

  2. Failed Deliveries

    • If we are unable to deliver the purchased currency to your game account due to technical issues on our end, you are eligible for a full refund.
    • If the delivery fails due to incorrect account information provided by you, we will assist in correcting the information or provide a refund upon request.

  3. Delayed Orders

    • For orders that take longer than our stated delivery timeframe (typically 24 hours), you may request a refund if you no longer wish to wait.

Non-Refundable Circumstances

  1. Completed Deliveries

    • Once the currency has been successfully delivered to a game account, no refunds will be provided.
    • This policy is in place because we cannot retrieve delivered currency.

Refund Process

  1. How to Request a Refund

    • Contact our support team through Discord
    • Provide your order number and reason for the refund
    • Include any relevant screenshots or evidence

  2. Processing Time

    • Refund requests are typically processed within 1-3 business days
    • The refund will be issued to the original payment method used for the purchase

  3. Payment Methods

    • Credit/Debit Card payments: 3-5 business days to appear in your account
    • PayPal: 1-2 business days
    • Cryptocurrency: 1-3 business days

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us through our Discord server. Our support team is available 24/7 to assist you.

This refund policy was last updated on January 12, 2024